Maxime Thoonsen
Expert in AI and customer operations with over 10 years of experience in building scalable solutions.
Articles by Maxime Thoonsen
FeaturedBeyond the chat bubble: AI agents that operate your product
The new wave of AI customer support does not only answer or act. It operates your product frontend, guiding users, navigating the app, and filling forms.
FeaturedStart building your Self-Improving company with AGO
Sensors, policy, tools, quality gates, and a learning agent. The five layers that turn AGO into a self-improving loop that gets better while you sleep.
FeaturedGenAI Days Paris 2026: Recap of Every Talk
An in depth recap of every talk from GenAI Days Paris 2026, the conference co organized by AGO on April 16, 2026.
FeaturedImagine Summit 2025: The Developer in the Age of Generative AI
Maxime Thoonsen will speak at Imagine Summit on December 4th in Rennes about the transformation of the developer role, from coding agents to agent clusters.
Create Agents and AI Tools with AGO's MCP server
AGO's MCP server lets developers create and manage AI agents and tools straight from their development environment, using Claude Code and other MCP clients.
FeaturedAGO at TECH FOR RETAIL 2025
Meet AGO at TECH FOR RETAIL in Paris and see how integrated AI agents resolve customer conversations end to end instead of deflecting them to a form.
MCP UI: A new way to build interactive AI-powered experiences
Discover MCP UI, the emerging standard that lets AI assistants render fully interactive and reliable interfaces instead of plain blocks of text.
FeaturedOffer 24/7 multilingual phone support with GPT Realtime and AGO.
See how AGO uses OpenAI's gpt realtime model to deliver human quality voice support that handles interruptions and multilingual conversations naturally.
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