The AI support agent platform that takes action
A complete customer service automation platform to deploy AI agents that answer your customers, take real actions in your systems, and continuously improve, with full visibility into what is happening.
Agents that take action in your backoffice
More than conversational AI for customer service. These agents actually do the work, not just answer questions.
Process orders and refunds
Agents access your order management system to check status, process returns, and issue refunds autonomously.
Update customer records
Modify addresses, preferences, and subscription plans directly in your CRM without human intervention.
Trigger workflows
Escalate to the right team, create tickets, send notifications. Agents orchestrate your entire support workflow.
Connected to all your documentation
Your agents have access to everything they need to give accurate answers.
Any source, one platform
Connect Notion, Confluence, Google Drive, Zendesk, Intercom, your website, PDFs, and more. All your knowledge in one place, ready for AI.
Smart retrieval
Advanced semantic search finds the right information even when customers do not use the exact words. No more "I could not find that" responses.
Always up to date
Automatic sync keeps your knowledge base current. Update your docs, and agents immediately have the latest info.
Real time data
Query your databases and APIs in real time for order status, account info, inventory levels. Live data, not stale docs.
Continuously improve response quality
A complete toolkit to monitor, test, and enhance your AI agents over time.
Conversation review
Review agent conversations, flag issues, and provide feedback that improves future responses.
Knowledge gap detection
Automatically identify questions your agents cannot answer well, so you know what documentation to add.
A/B testing
Test different prompts, tones, and response strategies to find what works best for your customers.
Prompt engineering
Fine tune agent behavior with a visual prompt editor. No coding required.
Quality scoring
Automatic scoring of every conversation for accuracy, helpfulness, and tone.
AI self improvement
Agents learn from every interaction and automatically improve their responses over time.
Real time visibility into everything
Know exactly what is happening on your platform, right now.
Live dashboard
See conversations happening right now, resolution rates, response times, and customer satisfaction in real time.
Topic trends
Automatically categorize conversations to spot emerging issues, product feedback, and support trends.
Agent performance
Track how well each agent is performing, compare channels, and identify optimization opportunities.
Configure agents for your use case
Full control over agent behavior, knowledge access, and capabilities.
Model selection
Choose the AI model that fits your needs: GPT, Claude, or others. Tune temperature and parameters for your use case.
Knowledge scoping
Control which knowledge sources each agent can access. Restrict by source, tags, or metadata filters.
Tool permissions
Enable specific tools for each agent. Control what actions they can take in your systems.
Access control
Permission based agent access. Control which users and groups can interact with specific agents.
Prompt engineering
Customize agent personality, tone, and behavior with visual prompt editing tools.
Multi agent setup
Create specialized agents for different teams or use cases. Route users to the right agent automatically.
SOC 2 Type II certified
AGO passes an annual SOC 2 Type II audit covering security, availability and confidentiality. Everything your security review needs is in the trust center.
SOC 2 Type II
An independent firm audits our controls over a full observation period, not a single point in time. The report is available under NDA.
GDPR
AGO acts as a data processor on behalf of its clients. The DPA, the subprocessor list and the retention rules are documented and public.
Hosted in Europe
Data and servers stay inside the European Union. European model providers are available when sovereignty is a requirement.
SSO and SCIM
Users sign in through your identity provider and are provisioned automatically. Roles map to what each agent and each knowledge source can expose.
Audit logs
Every conversation, tool call and knowledge change is logged and exportable, so you can answer an auditor without opening a ticket with us.
Scoped permissions
Agents inherit the permissions of the person they are talking to. Nobody sees a document or triggers an action they were not already allowed to.
Works with your existing stack
AGO connects to your knowledge sources, help desks, and automation tools. Explore the AI support agent integrations that fit your team.
Questions about the AGO support agent platform
How the platform automates customer service and where it fits in your support stack.
What is an AI support agent platform?+
An AI support agent platform deploys autonomous agents that read your knowledge base, answer customer questions, and take real actions in your tools. AGO resolves conversations end to end and escalates to a human only when one is genuinely needed.
How does AGO automate customer service?+
AGO connects to your CRM, order system, and internal APIs so agents can process refunds, update records, and trigger workflows. That turns customer service automation into real resolutions instead of simple deflection. See how AI ticket automation works
Is AGO a conversational AI for customer service?+
Yes. AGO is a conversational AI for customer service that answers natively in 24 languages, finds the right answer in your documentation, and acts on your systems from the same conversation.
Can I embed AGO inside my own product?+
Yes. The AGO SDK puts the agent inside your React, Vue or Angular application, where it navigates your existing routes, changes the page the user is on, and calls your own JavaScript functions in the browser. See the SDK for developers
How is AGO different from other AI customer service software?+
Most AI customer service software stops at FAQ deflection. AGO ships with forward deployed engineers who build and tune your agents, so resolution rates climb every week. Compare AGO with the Zendesk widget
Is AGO SOC 2 compliant?+
Yes. AGO is SOC 2 Type II certified, which means an independent firm audits our security, availability and confidentiality controls over a full observation period rather than on a single day. AGO is also GDPR compliant and hosted in Europe. The report and the security documentation are available in the AGO trust center.
Ready to reimagine your customer experience?
Deploy AI agents that truly understand your customers and your business. Book a demo with our team to see Ago in action.